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Steven J Michaels Resume 20070614.doc
Jones Apparel Group Letter of Referance.pdf
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Steven J Michaels
P.
O. Box 6876
New
York, NY 10128 |
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StevenJM.Work@Gmail.com
Cell: (212) 828-2100
Voice mail: (708) 575-6460 |
| Professional
Summary: |
A hands-on information systems
professional with broad technical expertise providing support in
multiple IS/IT disciplines; with 20 plus years of relevant
experience supporting applications and operating system
software, hardware, CAD workstations and server technology I am
able to respond in any of these functional areas. I have worked
on teams responsible for supporting diverse information
technology environments for communities ranging from 1000 to
5500 customers. While focus on technical competence is very
important I believe the most important component of support is
customer service. Building business relationships with my
customers enables me to facilitate the support process much more
efficiently. |
| Hardware: |
Office Automation - Dell,
Compaq, HP, Toshiba, Xerox, IBM, Blackberry, RIM, Palm.
Network Infrastructure Cisco, Linksys, hubs, switches,
routers, wireless airports, statistical multiplexers, and VPN
concentrators. |
| Software: |
Desktop/Laptop Windows
9x, ME, NT 4.0, 2000 Professional, XP Professional, DOS.
Server Windows NT 4.0, Windows 2000, Windows 2003, Novell
Netware 4.x.
Network Protocols TCP/IP, IPX/SPX, Ethernet, Token Ring,
Banyan Vines.
Desktop Applications Microsoft Office 9x, 2K, XP, 2003,
2007, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat and
Distiller, Lotus Notes, Internet Explorer, Mozilla Firefox,
Netscape Navigator AS400, WRQ Reflection, Kea Term, BIDS, ILX,
Moodys, MarketWatch, Bloomberg, Quotron.
Application Programming Visual Basic-scripting, COBOL,
FORTRAN, WatFIV, Clipper, Dbase IV, FoxBase/FoxPro, KiXtart,
Winstall, Wise Install Master, Wise Package Studio |
| March 2006
Present |
Jones Apparel Group --
Consultant
Desktop Support Analyst Project and break-fix
support of an internal customer base of 2000+ employees in
thirteen buildings in Midtown Manhattan.
Assisted with the migration of one thousand customers from
Windows domain technology to Windows Active Directory.
Desktop Project Manager Created and implemented a plan to
migrate and consolidate 21 Print Servers of various types (HP
Print Server Appliances, NT 4.0, Windows 2000/2003 Server) to
Canon Print Server Appliances.
Renamed all Canon Print Server Appliances and print share names
to conform to the new standard naming convention.
Created a web based interface that permitted the help desk
analyst or customer to add the appropriate printers with the
applicable print drivers reducing the need to dispatch desktop
support analysts to add printers.
Created a web based technical support site used by the desktop
and help desk support analysts; the site provided a central
repository for standard operating procedures, drivers, and
software installations.
Network Technician Provided level-1 network support of
everything on the inside of the router which included, but is
not limited to, switches, cabling, and inter-building circuits.
Created and implemented a plan to reorganize the data closets,
eliminate rogue mini-switches and replace/upgrade antiquated
switch technology. |
| November 2004
March 2006 |
New York City Transit Authority
-- Consultant
Desktop Support Analyst Break-fix support of an internal customer base
of 5000+ employees.
Created standard builds for both laptops and desktops and
created a repository of those images using Symantec Ghost.
Created a web based technical support site used by the desktop
and help desk support analysts; the site provided a central
repository for standard operating procedures, drivers, and
software installations.
Dispatched support tickets and managed 24 technicians for
in-house and in remote site (bus depots and subway stations)
support throughout all 5 boroughs of New York City.
Created an "End-of-Life" policy for all legacy systems and
operating systems.
Scheduled Moves Adds and Changes with department heads.
Made special provisions and dispatched appropriate technicians
for high profile users
Network Technician Provided level-1 network support of
everything on the inside of the router which included, but is
not limited to, switches, cabling, and inter-building circuits.
|
| January 2002
November 2004 |
IGD-Communications --
Consultant
Building administrating and maintaining Windows 2003
Servers for various clients.
Automated the installation applications and application
upgrades using scripts using KiXtart, Wise Package Studio.
Job entailed upgrading and maintaining Cisco Routers 2500,
4500, 8500 and 5500 GD and Major releases.
Rolled out over 2500 workstations for a client.
Project entailed creating a base image incorporating many
company standards and deploying that image on all the
workstations using Symantec Ghost Multicast.
Collecting and inventorying all outdated workstations in order
to give back to the leasing company.
Planned, built and tested a disaster recovery center for
multiple departments.
In charge of virus protection strategies. Virus scanning using
Sophos Anti Virus, Norton Antivirus or MacAfee.
Responsible for Upgrading and maintaining IOS for Cisco
Routers General Deployment and Major Releases. |
| November 2000 -
September 2001 |
DKB Securities Corporation
Consultant / Project Leader
Planned and implemented the migration from Windows
NT4 to Windows 2000 for the merging of Fuji Securities, Fuji
Bank and IBJ Securities.
Installation of racks for servers, switches and routers.
Creating backup solutions.
Network Technician Provided level-1 network support of
everything on the inside of the router which included, but is
not limited to, switches, cabling, and inter-building circuits.
|
| November 1999
November 2000 |
HIP Health Plan of New York --
Consultant / Project Manager
Lead a team of consultants in the conversion and the
migration of 20 Novell 3.xx/4.xx Servers to NT 4.0 Servers for
more than 4500 users in the Tri-State area.
Project included building Windows NT servers.
Implementing and suggesting company standards.
Taking inventory of all departmental Network usage then migrate
all data based on the departmental needs.
Planning with Department heads for optimum time for migration.
Worked closely with in-house developers to build, test and
implement installation scripts using Wise Install Master and
Winstall for all in-house applications |
| December 1985
November 1999 |
IT Consultant Provided
desktop, server and networking support for the following
companies: |
| Schroder Capital Management |
LAN Admin. / Project Leader |
Nov. 1998 |
to |
Nov. 1999 |
| Merrill Lynch |
Equity Development Support |
Feb. 1998 |
to |
Nov. 1998 |
| Republic National
Bank |
LAN Administrator |
Jun. 1996 |
to |
Feb. 1999 |
| The Bank of New York |
Trading Floor Support / LAN
Administrator |
Dec. 1994 |
to |
Jun. 1996 |
| Bankers Trust |
Trading Floor Support
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Apr. 1993 |
to |
Dec. 1994 |
| Cowen & Company |
Trading Floor Support /
Programmer |
Dec. 1990 |
to |
Mar. 1993 |
| Condor Consultants |
Consultant |
Dec. 1985 |
to |
Dec. 1990 |
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| Education: |
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| University of Wisconsin at Madison WI |
Physics and Computer Science. |
| City College of New York (CCNY CUNY) NY |
Engineering and Computer Science. |
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| Professional Certifications: |
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| CompTIA A+ Hardware and Software. |
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